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SHIPPING POLICY

Hong Kong Local Shipping
Terms - Applicable to Hong Kong Local Shipping
Delivery Charge & Payment: All Hong Kong local shipping is on freight collect basis (運費到付)
Delivery Service Providers: All HK local order will be delivered by SF Express.
Delivery Arrangement: All delivery will be arranged within 2 calendar days after the payment is confirmed.
Delivery Time: We expect that it takes around 2-4 working days based on local SF Express service under the normal situation.

Oversea Shipping (including non-Hong Kong area, Mainland China, Taiwan and Macau)
Terms - Applicable to non-Hong Kong, Mainland China, Taiwan and Macau area (International Delivery)

Delivery Charge & Payment: All international delivery fee is directly charged on the purchase order. Delivery fee is calculated based on destination countries, weight of products.
Delivery Service Providers: All items will be delivered by Hong Kong SpeedPost (EMS), UPS, FedEx, DHL, S.F. Express, or other international delivery service providers, depending on the shipping address. Nabwork will choose the delivery service providers and one of the key choosing factors is the price (lower price as our first priority).
Delivery Arrangement: All delivery will be arranged within 3 calendar days after the payment is confirmed.
Delivery Time: We expect that it takes around 7-14 working days based on delivery service provider under the normal situation. Delivery Standard excludes day of posting and time spent on customs clearance.
Custom Duties and Tax: Hong Kong will not charge any export custom duties. We will do our best effort to protect international customers from incurring additional fees. However, please kindly note that ALL import duties, taxes, and charges are not included in the item price or shipping cost and these charges are all the buyer's responsibility. International customers need to bear all risks, included damage or lose stocks through the post office and custom office. We recommend the international buyers who check with their country's customs office to determine what these additional cost will be prior to bidding or buying.
We will cancel the whole order without the prior notices if the product is not allowed for the international shipping.

Terms - Applicable to Mainland China, Taiwan and Macau
Please kindly check the Chinese version

Other related shipping terms
Terms - Applicable to HK Local and International Shipping

Track and Trace
Online tracking number will be uploaded your account’s order history page on web to track the delivery status after parcels are being posted. If it is paid by PayPal, it also will be recorded on PayPal and sent to your PayPal account’s email or the email you entered when you create the web account. Please make sure your email address is valid, otherwise, you may not receive the tracking information.

After Shipment
Tenant’s presence at the shipping address is required for signing of parcel during delivery.
If the recipient failed to claim the parcel within the allowed period, it will be returned to us and we will have to collect the same shipping charge from you again before we resend the parcel.
The same shipping charge is required for resending returned parcel.

Insurance
We will not purchase any insurance for all delivery orders (both local and overseas). The customer is responsible for the loss of shipping by himself/ herself. If the customer needs to pay for additional insurance for their goods, please contact us directly.

Liability
Nabwork (HK) Limited (nabwork.hk) is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any customer order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Should any dispute arise, the decision of Nabwork (HK) Limited shall be final.
In case of inconsistency between the English and Chinese versions of these Terms, the Chinese version shall prevail.

Last change: 14 June 2019

 

Payment policy

Nabwork supports various payment  methods.

Credit Card (Visa/ Master/ AMEX/ UnionPay) , Paypal, Stripe, FPS, Payme, Alipay, Wechat pay , Apple Pay, Google Pay, Bank Transfer (HK Local and Multinational Remittance TT Payment)

Remark: Please note that the extra charge will be applicable for some payment methods. For detail, please check the special remark on each payment page.

Below applicable to the payment methods which require to upload the payment receipt (e.g. Bank Transfer, Alipay)

Customer should pay within 24 hours and upload the payment receipt for our checking after customer places the purchase order. Otherwise, our company reverse a right to cancel the order and customer might required to place order again.

Alipay Payment QR Code 
(Nabwork(HK) Limited)

Wechat Pay Payment QR Code 
(Nabwork(HK) Limited)

Last change: 14 June 2019